Quality Home Care at its Best

Highly qualified and motivated professionals

Lily Plax Healthcare is a leading home care company, providing compassionate in-home care, elderly care and respite care to any adult in need. Whether it is illness, injury, dementia, or just challenges that come with old age, Lily Plax can help you or your loved one. Our in-home caregivers take on the tasks that can seem overwhelming, such as cooking, laundry, cleaning and running errands. But we do more than that. We understand that what you want most for your loved one is help, hope, comfort, companionship and compassion. You want someone who genuinely cares. And that’s what we do. Because caring is our calling.

Our Services

At Lily Plax Healthcare we have your back

Live In Care

We have you covered

We aim to provide a care service that’s makes a difference in people lives. We are specialised and committed to providing a comprehensive service to you and your family.
Home care is all about trust. It is able feeling comfortable with a home carer coming into your own private space and possibly assisting you with the most intimate care
That is why we have worked hard to find the right staff who understand the meaning of holistic care. 24hrs a day care, intensively supporting individuals. We work in partnership with family and friends to achieve good outcomes and address all personal care needs and companionship.

Dementia and Mental Health

Customer support

Lily Plax Healthcare has Registered Nurses and health care workers that offer professional invaluable care for individuals suffering with dementia and Mental Health.
We understand your loved ones safety is paramount. That’s why we go to great length to ensure their carer is someone the whole family can trust.
Our personal touch means we take time to paint a picture of the kind of person they are in order to find them someone they will genuinely get on with.

Home Care

We are with you all the way

Home Personal Care is tailored to individuals as we understand that people are different. Your care plan will be personalised identifying specific care needs that will be supervised by a qualified nurse. If required we can consult with your doctors or family members regarding the care plan and give recommendation.

Our Core Values & Home Care Commitments

Our Culture of Care Promise

At Lily Plax Healthcare the genuine health and well-being of others is our greatest concern. We vow to provide first-class personal service for our clients so that they may enjoy warmth, independence and relaxed comfort in their own home or any setting.

Lily Plax Healthcare is built on a solid foundation of core values and dedication to client happiness, peace of mind, and quality of life that supports our Culture of Care—our commitment to service excellence, personal growth, and accountability.

The Caregiver Bond

At Lily Plax Healthcare, our extraordinary caregivers are the most significant members of our team in delivering our service commitment to others. By embracing each day with values of trust, honesty, respect, integrity and dedication, we cultivate our relationships to the benefit of each caregiver and the entire organization as a whole. Lily Plax promotes a caregiving atmosphere where diversity is respected, quality of life is valued, personal ambitions are attained, and the Lily Plax Culture of Care is emboldened.

Family Caregiver Support

When someone you love can’t take care of themselves like they used to, you worry about their health and safety, their ability to remain in their own home, their quality of life. You wonder how you’ll be able to balance taking care of them while caring for yourself and your own family.

We can help ease your concerns by giving you the support you need to provide the best care for your loved one. We’ll work with you to create a caregiving partnership that’s built on trust, communication and a special understanding of your family’s needs.

Lily Plax Healthcare Ltd

This is our commitment to YOU:

Client-caregiver matching

We are committed to finding the best caregiver for your loved one. We take the time to get to know and understand our caregivers and our clients so that we can identify an ideal match based on individual interests and needs. This helps create the foundation for a meaningful relationship.

Personalized care plans

Our goal is to create customized care plans for your loved one. From companion care to personal care, we identify needs and create solutions that provide the best overall home care for your family member and peace of mind for you.

Client care access

Our secure, web-based portal provides complete access to your loved one’s care, including their weekly schedule, assigned caregivers and detailed care notes. This is a great comfort to family members who cannot always be there, especially to those who are providing long-distance care.

Consistent follow through

Our commitment to maintaining relationships and consistently monitoring care includes our seven-step approach:

Initial contact via phone • In-home visit • Introduction of our caregiver • Phone call after the first shift • Personal visit within the first week of service • Second visit within the first month of service • Ongoing quarterly visits

Objective client feedback

We obtain feedback from our clients and their families on a quarterly basis through a leading third-party research firm. Our ongoing commitment to ask and listen allows us to learn where we are meeting or exceeding our goals and where we need to improve. And we take the action necessary to ensure we continually provide exceptional care.

100% satisfaction guarantee

We regularly check in to ensure Lily Plax safety and quality standards are being met. If you or your family member is unhappy with our services for any reason, we will work with you on a resolution in a timely, thorough and caring manner.